faq-page

1. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.

2. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track your order from our Track Your Order page.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in most serviceable locations across India.

4. Can I return or exchange my order?

Yes. We offer exchanges for eligible products within 7 days of delivery. Products must be unused, unwashed, and in their original condition.

5. What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with photos of the product and packaging. We'll resolve the issue as quickly as possible.

6. How do I choose the right size?

Each product includes a detailed size chart. If you're between sizes, we recommend choosing the larger size for a more relaxed fit.

7. Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, cancellations are no longer possible.

8. Do you ship across India?

Yes, we deliver to most locations across India.

9. How can I contact customer support?

You can reach us through our Contact Us page or email our support team. We'll get back to you as soon as possible.

10. Are your products authentic?

Yes. Every product sold by DevilDrip is 100% authentic and quality checked before dispatch.

11. What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).

12. What happens if my order is delayed?

Occasionally, deliveries may be delayed due to weather, courier issues, or high order volumes. If your order is significantly delayed, please contact our support team.

13. Can I change my delivery address after placing an order?

You can request an address change before your order is shipped. Once dispatched, address changes may not be possible.

14. How do I care for my clothing?

For best results:

  • Machine wash cold.
  • Wash inside out.
  • Do not bleach.
  • Iron on low heat.
  • Do not iron directly on prints.

15. How often do you launch new collections?

We regularly release new drops and limited-edition collections. Follow us on social media or subscribe to our newsletter to stay updated.